Privacy Policy
OUR COMMITMENT TO PROTECT YOUR PRIVACY
PAX Mortgages understands how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information that you may provide us.
Our privacy policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purpose indicated in our policy. It is important to us that you are confident that any personal information that we collect from or is received by us will be treated with the appropriated respect ensuring protection of your personal information.
Our commitment in respect of your personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
PAX MORTGAGES PTY LTD
PAX Mortgages is an organization that offers financial products and services within the mortgage industry. We process and assess information in respect of loan applications, then locate funders suitable to provide loans to you.
The following privacy policy covers PAX Mortgages (The Company) and all consultants representing the company.
PERSONAL INFORMATION
When we refer to personal information we mean that information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
WHY WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information about you in order to conduct our business.
This includes the following:
 Assessing you for a mortgage or other finance requirements.
The completing of a loan application to our panel lenders.
To communicate with you.
The internal administration and financial control of our business.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information from you through our consultants, our website or by you contacting our office. Where reasonable and practical, we will collect your personal information directly from you.
TO WHOM WILL WE DISCLOSE YOUR PERSONAL INFORMATION
Your personal information may be disclosed between PAX Mortgages and its consultants to enable us to conduct our business.
In the ordinary operation of our business, we may disclose your personal information with other associated organizations, such as our panel lenders, valuers, lenders mortgage insurers, surveyors, accountants, credit reporting agencies and solicitors. We will only disclose to these associated organizations that information necessary for them to perform their service. Otherwise, we will not disclose your personal information unless required by law. We do not sell customer lists to third parties.
Prior to disclosing any of your personal information to another organization, we will take all reasonable steps to satisfy ourselves that the organization is similarly committed to protecting your personal information.
KEEPING IN TOUCH WITH YOU
As a valued client, we would naturally like to keep in touch with you. From time to time we may use your personal information to provide you with current information about market conditions, mortgage loans and other related areas of interest.
If you do not wish to receive marketing information, you may at anytime decline to do so by contacting our offices by telephoning 02 9955 0090 or by emailing us at duncanj@paxfin.com.au . We will take all reasonable steps to meet your request at the earliest possible opportunity.
UPDATING YOUR PERSONAL INFORMATION
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.
If you wish to make changes to your personal information, you may contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
ACCESS TO YOUR PERSONAL INFORMATION
We will provide you with access to your personal information that we hold about you. You may request access to any of your personal information we hold about you at any time. To access personal information that we hold about you please use the contact details specified above.
COMPLAINTS AND DISPUTES
If you have any reason to believe that PAX Mortgages has breached the Privacy Policy detailed in this document, we urge you to contact us. We will investigate all complaints and respond to you within 14 days. Should we be unable to resolve your complaint to your satisfaction, you may refer your complaint to the Office of the Federal Privacy Commission, GPO Box 5218, Sydney NSW 1042 or call the Privacy Hotline on 1300 363 992
CHANGE IN OUR PRIVACY POLICY
We may change this privacy policy from time to time, as the need arises to comply with new laws or changing market conditions. This privacy policy came in to existence when PAX Mortgages commenced business in October 2002. This privacy policy was written in accordance with changes to the Privacy Act in December 2001.
For a confidential discussion, please register your details with us and we will contact you shortly to discuss your requirements further.
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